Effective date: 31 October 2026
TrustCookies is an online software service operated by Vishnuraam S, sole proprietor trading as HextonHQ and TrustCookies, 3rd Floor, Door No. 1-60/8/A and B, KNR Square, Opp. The Platina, Gachibowli, Hyderabad, Rangareddy District, Telangana — 500032, India. This page explains how we deliver it.
1. Nothing is shipped
TrustCookies is delivered entirely online. We do not ship any physical goods, and there are no shipping, delivery or handling charges. Nothing is sent to a postal address, and there is no delivery to any location.
2. When you get access
| What you sign up for | When access starts |
|---|---|
| A free plan (where we offer one) | Immediately after you create your account and confirm your email address |
| Free trial of a paid plan | Immediately after you add a valid payment method and start the trial |
| Paid plan | Immediately after your payment is confirmed by our payment provider, usually within a few minutes |
| Upgrade | Immediately after the upgrade payment is confirmed |
| Free website scanner (no account) | Immediately; results are usually ready within a few minutes, depending on the website |
You access the service by signing in at app.trustcookies.com with the email address you registered. Your account, plan status and invoices are shown on the dashboard, and a confirmation of each payment is sent by email by us or our payment provider.
What each plan includes (features and limits) is described on our pricing page or in your order when you subscribe. On every plan, the banner is delivered up to the plan's monthly page-view limit. After that limit, we may stop it collecting new choices until the next monthly period or until you upgrade; if we do, visitors' stored choices are still honoured, and visitors can still withdraw a consent they gave (see clause 6.8 of our Terms and Conditions). On plans that include it, the banner shows a small "Powered by TrustCookies" link.
2A. Markets we serve
We deliver accounts, plans and the free scanner to customers outside the European Economic Area, the United Kingdom and Switzerland. We do not deliver them to customers established or resident in those countries, who may not sign up, start a trial, buy a plan or use the free scanner (Terms clause 1.6). Customers we serve may use TrustCookies on websites visited by people from anywhere.
3. Using the service on your website
To use TrustCookies on a website, you add the website in your dashboard and install the TrustCookies script on it, following the installation guide shown in the dashboard. The script is served to your website's visitors from our servers. Installation is done by you or your web developer; we do not access or modify your website.
4. If access does not start
If your payment has been taken but your plan has not been activated within one hour, or you cannot sign in, email support@trustcookies.com with your account email address and the date and amount of the payment. If we cannot activate a paid plan you have paid for, we will refund the payment under our Refunds and Cancellations Policy.
5. Availability
We aim to keep TrustCookies available at all times, but we do not guarantee uninterrupted availability. Our Terms and Conditions explain how the service behaves during maintenance or outages.
6. Contact
support@trustcookies.com · see our Contact page.