Effective date: 31 October 2026
This policy explains how to cancel a TrustCookies subscription or trial, what happens when you do, and when we give refunds. It forms part of our Terms and Conditions. TrustCookies is operated by Vishnuraam S, sole proprietor trading as HextonHQ and TrustCookies, 3rd Floor, Door No. 1-60/8/A and B, KNR Square, Opp. The Platina, Gachibowli, Hyderabad, Rangareddy District, Telangana — 500032, India.
1. Summary
| Situation | What happens |
|---|---|
| You cancel during a free trial | You are not charged. When the trial ends, the Website moves to any free plan we then offer, or its subscription ends. |
| You cancel a paid plan | No further charges. You keep your plan until the end of the period you have paid for; then the Website moves to any free plan we then offer, or its subscription ends. |
| A Website reaches its plan's monthly page-view limit | No extra charge, and no refund or credit. New choices may be paused until the next monthly period or an upgrade (section 4.3). |
| Refund of your first payment | Available if you ask within 7 days of your first-ever paid charge (once per customer). |
| Refund for part of a month | Not available. We do not refund unused days of a billing period. |
| Duplicate charge, billing error, or a charge after you cancelled in time | Refunded in full. |
| Refund decision | Within 5 business days of receiving a complete request. |
| Refund credited | To your original payment method, normally within 5–10 business days after approval. |
2. Free trials
2.1 Paid plans may start with a free trial, of the length shown when you start it. A valid payment method is required to start a trial, but you are not charged during the trial.
2.2 If you do not cancel before the trial ends, the trial converts automatically into the paid plan you chose, and your payment method is charged the plan price plus applicable taxes on the day the trial ends, and then on each renewal date. The trial end date and the amount are shown when you sign up and on the Billing page of your dashboard.
2.3 We send a reminder to your account email address at least 3 days before your trial ends.
2.4 You can cancel a trial at any time from the Billing & plan page of your dashboard, or by email (section 3.2). If you cancel during the trial, you will not be charged.
2.5 The first charge after a trial counts as your first paid charge for the purposes of section 5.1.
3. How to cancel a paid plan
3.1 Online. Sign in at app.trustcookies.com, open Billing & plan, select Manage subscription and cancel the subscription there. Only the account owner can do this; anyone else can cancel by email (section 3.2). You will see a confirmation on screen.
3.2 By email. Alternatively, email support@trustcookies.com from your account email address, with the subject line "Cancel subscription" and the workspace or Website concerned. We will confirm by email. A cancellation by email takes effect when we receive it, even if we confirm it later.
3.3 Timing. Cancel at least 24 hours before your renewal date and time, shown on the Billing page, to be sure the next charge is not taken. For payments under the Reserve Bank of India's e-mandate rules, your bank may already have sent a pre-debit notification; if you cancel in time and are still charged, we will refund that charge in full (section 5.2).
3.4 When cancellation takes effect. Cancellation stops future renewals. You keep your plan until the end of the billing period you have already paid for. After that the Website moves to any free plan we then offer (or, if none, its subscription ends), and paid features stop working for it.
3.5 Your data. Cancelling a paid plan does not delete your account, your configuration or your consent records. If you want to stop using TrustCookies entirely, export your consent records first and then close your account (section 8).
3.6 Remove the script if you leave. If you stop using TrustCookies on a Website, remove the TrustCookies script from it. While it remains, it continues to keep non-essential categories blocked unless the visitor's recorded choice allows them, as described in our Terms.
3.7 No cancellation fee. We do not charge any fee for cancelling.
4. Changing plans
4.1 Upgrades (to a plan with a higher price) take effect immediately. We charge the price difference for the rest of the current billing period at the time of the upgrade, and the new price applies from the next renewal.
4.2 Downgrades (to a cheaper plan or to a free plan) take effect at the start of the next billing period. There is no refund or credit for the current period. Features or limits that are not part of the lower plan stop applying when the downgrade takes effect.
4.3 Plan limits. Every plan, free or paid, has a monthly page-view limit as described when you subscribe. We will email you at about 80% and at 100% of it. After 100%, until the next monthly period or an upgrade, we may stop the banner collecting new choices; if we do, non-essential categories stay blocked for visitors without a stored choice; stored choices are still honoured; and visitors can still withdraw a consent they gave. We do not charge for page views above the limit, and reaching the limit is not a ground for any refund or credit (Terms clause 6.8).
4.4 Free plans. Nothing is paid on a free plan, so there is nothing to refund. Moving to a plan that does not include the "Powered by TrustCookies" attribution removes it.
4.5 Changes to plans. We may change plans, prices, features and limits for future periods. For a paid subscription, a change applies only from the first renewal at least 30 days after we notify you, and you may cancel before then (Terms clause 6.1(c)).
5. Refunds
5.1 First-payment refund. If you are not satisfied, you can ask for a full refund of your first-ever paid charge for a TrustCookies subscription (including the first charge after a free trial) by writing to us within 7 days of that charge. This is available once per customer, not per Website. When we give this refund, the subscription is cancelled and the Website moves immediately to any free plan we then offer (or, if none, its subscription ends).
5.2 Charges we will always refund in full. (a) A duplicate charge, or a charge for the wrong amount. (b) A renewal charge taken after you cancelled in time (section 3.3). (c) A charge taken after we ended your subscription for our own convenience, for the period after it ended. (d) Fees prepaid for a period after we make a change that materially and adversely affects you and you cancel because of it, as set out in our Terms (changes to the Service, changes to the Terms, price-change objections, or force majeure lasting more than 30 days). (e) Transfer to a successor. If you cancel because you object to our transfer of the business to a successor (for example, the limited liability partnership or company we plan to form), and you cancel before the transfer date in our notice, we refund the Fees prepaid for the unused part of the current billing period, calculated pro rata by day. (f) Territory. Our service is not offered to customers established or resident in the European Economic Area, the United Kingdom or Switzerland. If we terminate a paid subscription because your eligibility declaration is or has become untrue (for example, because you have moved your business there), we refund the Fees prepaid for the unused part of the current billing period, calculated pro rata by day from the date of termination. If we refuse an order, you are not charged for it. (g) Other refunds under our Terms and DPA. Fees refunded under Terms clause 14.1 (warranty), Terms clause 16.1 (infringement claims) or clause 5.3 of our Data Processing Agreement (objection to a new sub-processor), as set out there. Please tell us about (a) or (b) within 30 days of the charge.
5.3 What we do not refund. Except as set out in sections 5.1 and 5.2 (including the refunds in 5.2(d) to (g)) or where the law requires: (a) partial billing periods, including when you cancel or downgrade part-way through a period; (b) renewal charges where you did not cancel in time; (c) periods in which you did not use the Service, or did not install it; (d) taxes, except where we refund the related charge and can recover the tax; (e) charges for accounts suspended or terminated for breach of our Terms, including our acceptable use rules; and (f) promotional or discounted payments beyond the amount actually paid.
5.4 Statutory rights. Nothing in this policy limits any right to a refund or remedy that you have under laws that cannot be excluded by contract, including consumer protection laws where they apply to you. Our service is offered to businesses; if consumer law nevertheless gives you a right to withdraw from the contract, you ask us to start providing the service immediately when you start a trial or plan, and, where the law allows, you acknowledge that your right of withdrawal ends once the service has been fully provided or as that law otherwise provides.
6. How refunds are processed
6.1 How to ask. Email support@trustcookies.com from your account email address with the subject line "Refund request", the Website concerned, the date and amount of the charge, and the reason.
6.2 Decision. We will acknowledge your request within 2 business days and approve or decline it within 5 business days of receiving all the information we need. If we decline, we will explain why.
6.3 Method. Approved refunds are made to the original payment method used for the charge. We cannot refund to a different card, account or person, or in cash.
6.4 Timing. After approval, we initiate the refund within 2 business days. It normally appears in your account within 5–10 business days, depending on your bank, card issuer or payment method. International card refunds may take longer, and the amount you receive may differ from the amount charged because of exchange-rate movements or fees charged by your bank, which we do not control.
6.5 Currency. Refunds are made in the currency of the original charge (US dollars or Indian rupees).
6.6 Tax invoices. For refunds of charges on which GST was charged, we will issue a credit note where the law requires it.
7. Failed payments and chargebacks
7.1 Failed payments. If a renewal payment fails, we will tell you and may retry it. If the amount is still unpaid 7 days after our first notice, the Website may be moved to a free plan we offer or paid features suspended, as described in our Terms. This never causes blocked categories to be released.
7.2 Contact us before disputing a charge. If you think a charge is wrong, please contact us first at support@trustcookies.com; most problems can be resolved faster than through a dispute.
7.3 Chargebacks. If you raise a chargeback or payment dispute, we may provide the payment provider and your bank with information about your subscription and use of the Service to respond to it, and we may suspend paid features on the affected account while the dispute is open. If the dispute is decided in our favour, the charge stands; if we have already refunded the amount, we will ask the provider to cancel the dispute so that you are not refunded twice.
8. Closing your account
You can close your account by emailing support@trustcookies.com from your account email address (or from the dashboard, where that option is available). Closing your account cancels all subscriptions as described in section 3. We will keep your consent records available for export, on request, for 30 days after closure, and then delete them within ninety (90) days, as described in our Terms and Data Processing Agreement. Export your consent records before closing your account: they are your evidence of consent and cannot be recovered after deletion.
9. Annual or other billing periods
Billing periods are shown when you subscribe. For any annual or other non-monthly billing period, the price, the renewal terms and any refund rules specific to them will be shown before you buy, and sections 3 to 7 of this policy apply to them unless those specific rules say otherwise.
10. Contact
Billing, cancellation and refund questions: support@trustcookies.com. Grievances can be raised with our Grievance Officer as shown on our Contact page.