We are happy to help with questions about TrustCookies, your account, your websites or your plan.
1. Support, billing and general enquiries
Email: support@trustcookies.com (e-mail is our only support channel at present)
To help us answer quickly, please write from the email address on your TrustCookies account and include the website domain concerned and a short description of your question.
Please never send us passwords, sign-in links, authentication codes or card details. We will never ask for them.
We read every message and reply as soon as we can, usually within three (3) business days (Monday to Friday, Indian Standard Time). This is a target, not a guaranteed response time.
Signed-in customers can also find setup guidance in the dashboard at app.trustcookies.com.
2. Privacy, legal and security
Use support@trustcookies.com with the subject line that matches your request so it reaches the right person:
| Subject line | For |
|---|---|
| Privacy request | Access, correction, deletion or other requests about your personal data (see our Privacy Policy) |
| Legal notice | Formal notices under our Terms and Conditions (please also send a copy by post to the address in section 4) |
| Security | Reporting a suspected security vulnerability or incident |
| Refund request / Cancel subscription | See our Refunds and Cancellations Policy |
| Do not contact | Asking us not to contact your business again |
| Do not sell or share | Opting out of the sale or sharing of your personal information (see our Privacy Policy, section 10) |
Visitors to other websites that use TrustCookies: if your question is about a cookie banner or your consent choice on someone else's website, please contact the operator of that website. They control the banner and their consent records; we act on their instructions.
3. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023 of India, our Grievance Officer is:
| Name | Vishnuraam S |
| Designation | Grievance Officer |
| support@trustcookies.com — subject line "Grievance" | |
| Address | Vishnuraam S, sole proprietor trading as HextonHQ and TrustCookies, 3rd Floor, Door No. 1-60/8/A and B, KNR Square, Opp. The Platina, Gachibowli, Hyderabad, Rangareddy District, Telangana — 500032, India |
When you raise a grievance, we will give you a reference number and acknowledge it within 48 hours. We will resolve consumer grievances within one month of receipt, and grievances about your personal data as soon as possible and in any event within the time the law allows (currently ninety (90) days under India's data protection rules). If you are not satisfied with our response to a personal data grievance, you may complain to the Data Protection Board of India.
4. Business information
| Business | Vishnuraam S, sole proprietor trading as HextonHQ and TrustCookies |
| Legal form | Sole proprietorship (India) |
| Principal place of business | 3rd Floor, Door No. 1-60/8/A and B, KNR Square, Opp. The Platina, Gachibowli, Hyderabad, Rangareddy District, Telangana — 500032, India |
| GSTIN | 36AZWPV0088L1ZB |
| Website | https://trustcookies.com |
Markets we serve. We currently offer accounts, plans and the free scanner to customers outside the European Economic Area, the United Kingdom and Switzerland. Visitors from those countries are welcome to read our website. Our customers may use TrustCookies on websites with visitors from anywhere, including those countries.
We plan to transfer the TrustCookies business to a limited liability partnership or company formed or controlled by Vishnuraam S. We will update this page and notify customers before that happens.